Privacy Policy

Privacy Policy

Last Updated: 15 October 2026

At TREXON SDN BHD, we respect your privacy and are committed to protecting the personal information you provide when visiting or using our website, https://trexon-sb.com.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you browse our website, create an account, purchase products, or contact us.

1. Information We Collect

When you interact with our website, we may collect the following information:

  • Personal Information: Your name, email address, telephone number, billing address, and shipping address.
  • Order Information: Products purchased, order details, transaction records, and payment status.
  • Account Information: Username, account preferences, and other information provided during registration.
  • Technical Information: IP address, browser type, device information, and website usage data.
  • Communication Information: Messages, inquiries, feedback, and information submitted through our contact forms or email.

We collect information that is reasonably necessary to provide our products, services, and customer support.

2. How We Use Your Information

TREXON SDN BHD may use your personal information for the following purposes:

  • To process, confirm, and fulfil customer orders.
  • To arrange product delivery and shipping.
  • To communicate with customers regarding purchases and inquiries.
  • To provide customer service and after-sales assistance.
  • To manage customer accounts and order histories.
  • To improve our website, products, and shopping experience.
  • To detect and prevent fraudulent transactions or unauthorized activities.
  • To comply with applicable Malaysian laws and regulations.
  • To send promotional updates or newsletters where you have consented or where otherwise permitted by law.

We will not use your personal information for unrelated purposes without an appropriate legal basis.

3. Payment Information

When you purchase products through our website, payment information may be processed by third-party payment service providers.

We do not intentionally store complete credit card or debit card details on our website servers. Payment processing and information handling are subject to the security measures and privacy policies of the relevant payment service providers.

4. Sharing of Personal Information

We do not sell or rent customers’ personal information to third parties.

However, we may share necessary information with trusted service providers, including:

  • Payment gateway providers for transaction processing.
  • Courier and logistics companies for order delivery.
  • Website hosting and technical support providers.
  • Service providers assisting with website operations.
  • Government authorities or regulatory bodies when legally required.

We limit information sharing to what is reasonably necessary for the relevant service or legal obligation.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website functionality and enhance the shopping experience.

Cookies may help us:

  • Remember shopping cart contents.
  • Maintain customer login sessions.
  • Save website preferences.
  • Understand website traffic and performance.
  • Improve website usability and functionality.

You may manage or disable cookies through your browser settings. However, certain website features, including shopping cart and account functions, may not operate correctly when essential cookies are disabled.

6. Data Security

TREXON SDN BHD takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

These measures may include secure website connections, access restrictions, and appropriate technical safeguards.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order management, customer support, accounting, legal compliance, and dispute resolution.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal obligations.

8. Your Privacy Rights

Subject to applicable Malaysian data protection laws, including the Personal Data Protection Act 2010 (PDPA), you may have the right to:

  • Request access to personal information held about you.
  • Request correction of inaccurate or outdated personal information.
  • Withdraw consent for certain processing activities.
  • Request that we stop sending direct marketing communications.
  • Request deletion of personal information where applicable and legally permitted.
  • Raise concerns regarding the handling of your personal information.

To submit a privacy-related request, please contact us at trexon-sb@outlook.com.

We may need to verify your identity before processing certain requests.

9. Third-Party Websites

Our website may contain links to external websites, services, or payment platforms.

TREXON SDN BHD is not responsible for the privacy practices, security measures, or content of third-party websites.

We encourage customers to review the privacy policies of external websites before providing personal information.

10. Children’s Privacy

Our website is intended for general customers purchasing hardware, tools, and related products.

We do not knowingly collect personal information from children without appropriate authorization. If we become aware that personal information has been collected from a child without the necessary consent, we will take reasonable steps to address the matter.

11. Changes to This Privacy Policy

TREXON SDN BHD reserves the right to update or revise this Privacy Policy when necessary to reflect changes in our business operations, website functionality, legal requirements, or data protection practices.

Any updates will be published on this page with a revised effective date.

We encourage customers to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us using the following details:

TREXON SDN BHD

Company Registration No.: 202601027830 (1689926-W)

Address: No. 42, Tingkat 1, Jalan Tasek SS2, Bandar Tasek Mutiara, 14120 Simpang Ampat, Pulau Pinang, Malaysia.

Email: trexon-sb@outlook.com

Website: https://trexon-sb.com

We will make reasonable efforts to respond to privacy-related inquiries and requests in accordance with applicable Malaysian laws.

By using our website, you acknowledge that you have read and understood this Privacy Policy.